The 2020 State of Digital Transformation
Benchmarking Digital Maturity in the COVID-19 Era
The COVID-19 crisis caused a major upheaval in the first half of 2020. Within weeks, organizations made drastic changes that were expected to take years, like shifting employees to remote work and digitizing customer offerings. The digitization of organizations that was previously anticipated to take years happened in a matter of days.
There is now more pressure than ever for digital to perform in ways that can power meaningful business transformations.
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