West Highland Museum

An inspiring aspect of the COVID-19 movement restrictions has been the ability of organisations to adapt. The heritage sector faces a particular set of challenges when it comes to moving physical experiences online. Museums often employ low numbers of permanent staff or are entirely staffed by volunteers, have very restricted budgets, and, by nature, rely on providing immersive experiences which sometimes includes sharing smells, textures, or physical spaces with visitors.

Curator Vanessa Martin says that while they knew they wanted to do more online, they didn’t know where to start and struggled to find the time to focus on it. The downtime created by COVID-19 gave them a window of opportunity. “We wouldn’t have got our blog or podcast off the ground without the excellent one-to-one support”, she says. “Our adviser gave us practical advice on inexpensive ways to get started."

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