The UK's competition watchdog has said ticket resale firms such as Viagogo and StubHub should face tighter rules.
The Competition and Markets Authority (CMA) said current laws meant it was not possible to act swiftly and effectively against touts.
Another problem came from resellers who speculatively sold tickets they did not own, the regulator said.
The CMA has previously taken action against both Viagogo and StubHub, which have made changes as a result.
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